Privacy policy
pip nutrition (“we,” “our,” “us”) is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What information we collect
We may collect:
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Name, date of birth, gender, and contact details
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Medical history, lifestyle information, and health goals
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Appointment details and clinical notes
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Payment details (processed securely through third-party providers)
How we collect your information
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Through our practice management systems: Halaxy and HotDoc (via NUVO Health), when you book an appointment
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During consultations with our dietitians (in person, by phone, or online)
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Through secure communication channels such as email or telehealth
Why we collect your information
We collect and use your information to:
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Provide evidence-based dietetic and healthcare services
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Manage and administer appointments
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Communicate with you about your care
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Meet professional, legal, and regulatory requirements
Disclosure of information
We may disclose your information:
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To other healthcare professionals involved in your care (with consent)
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To Halaxy or HotDoc, who provide our secure booking systems
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Where required by law (e.g. Medicare, private health insurers, regulators)
We will never sell your personal information for marketing purposes.
Storage and security
Your data is stored on a secure server, and only accessed by authorised staff of pip nutrition.
Access and correction